If you'd like to request a change to an order, please contact us ASAP. Orders are processed throughout the day, every day. Once an order has been shipped, we can no longer make changes to it or cancel it.
International shipping usally requires 11-35 days, while USA orders can take less time. All orders are sent ou with ePacket, whick is a US postael service product. This means you get a tracking number you can follow up with. Due to high demand our carrier may take longer than the estimated delivery time to deliver our items to our dear members. Additional delays may occur due to weather conditions, holidays etc.
If you didn't receive any confirmation email from us it can only mean that you either mistyped your email (for example gnail instead of gmail, gmail.con instead of gmail.com) or used a secondary email and forgot about it. You can contact uswith the correct full name you used in your order and we will gladly update your email address and re-send you your order confirmation email.
We're very sorry for any inconvenience you may have experienced by receiving your order damaged. Customer satisfaction is very important to us so all you have to do is contact us and we will send you a new order as an apology.